Travel, Leisure & Hospitality
Tourism, leisure and hospitality industries are undergoing unprecedented change. Opportunities are great, with data suggesting an upward shift in wallet spend going towards experiences rather than material items.
The need to understand, service and find new ways to reach customers is greater than ever, just as the means of doing so become increasingly complex and diversified.
The biggest winners will be companies that can keep up with the pace of transformation and stay ahead of new entrants. They must be able to add leading-edge digital capabilities to strengthen their bonds with today’s technologically savvy consumers, without compromising on the quality of their offerings.